Shipping & Returns

Shipping

FLAT RATE $9 within Canada! 

FREE standard shipping on all orders of $350 or more within Canada (excluding taxes/promotional codes).

All shipping rates are subject to applicable taxes in Canada.

**Any order containing items with large dimensions or heavy weight exceeding standard delivery, may be subject to additional shipping charges.**

Orders placed and paid in full after 3:00 PM AST may not leave our warehouse until the next business day. Please allow up to 24 hours (not including weekends) for your tracking to update online. You will receive an email once your order has shipped.

You may be contacted if your order contains any items that are backordered. Re-stocking is fast and varies according to the goods, usually no more than 14 days.

Once your order has shipped it should take 1-3 business days to arrive. Remote areas may require additional time for delivery. Please note, our carriers currently do not deliver to postal boxes (P.O. Box).

 

Refund Policy

We offer refund as store credit and/or exchange within the first 10 days of your purchase, if 10 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind. 

Eligibility for Store Credit and Exchanges

• Due to the cosmetic nature of our products, we cannot offer any returns on opened, used or sampled products.

• Merchandise must be in its original condition, include original packaging, and must be UNOPENED.

• To complete your return, we require a receipt or proof of purchase.

• Only regular priced items may be refunded, sale items cannot be refunded.

• If your request is for an online order, please contact us directly at info@divinebeautysupplies.ca to discuss options before sending your item to us. We will not be responsible for any unauthorized returns.

A re-stocking fee of up to 20% can be applied to all returns and will be at the discretion of the store manager.

Gift cards are non-refundable.